Shipping Information

At Heartfelt Keepsakes, we understand that when you order a memorial piece, time and care matter. That’s why we’ve made our delivery process as smooth, prompt, and reliable as possible.

We ship all orders from our New Zealand-based studio within 24 hours, Monday to Friday. If you place your order before 2pm on a weekday, we’ll aim to send it out that very day. Orders made after 2pm or over the weekend will be carefully packed and sent on the next business day.

To ensure your keepsake arrives safely and promptly, we’ve partnered with trusted carriers including NZ Post and DHL. Every parcel comes with full tracking, and you’ll receive an email with your tracking link as soon as your order is on its way.

Missed Deliveries or Address Issues

If your parcel needs to be redelivered due to incorrect shipping details or if it wasn’t collected, a $15 re-delivery fee may apply. We’ll always contact you first before resending your order.

Thank you for trusting us with something so meaningful. If you have any delivery questions, our friendly team is here to help.